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Important security information

• You must not disclose your security details to any other person (including OneFamily staff) or record your security details in any way that may result in them becoming known to another person.
• Please note that we will never contact you by any means requesting you to disclose your security details. If you receive such a request (even if it uses our name and logo and appears to be genuine) then it is likely to be fraudulent. Do not reply to such a request and do not disclose your security details in any circumstances.
• You should report any such requests immediately to our customer service team by calling 0800 169 4321. †

Only individuals who have a OneFamily policy or bond and authorised access to the OneFamily online service should proceed beyond this point. For the security of customers, access to the OneFamily online service may be monitored and any unauthorised attempt to access it may be subject to legal action.