Contact us: 0800 169 4321

Lines open Mon-Fri 9am-7pm & Sat 9am-1pm

More Information

We are always looking for ways to improve our service so, in response to customer feedback, we are pleased to introduce the first phase of our new secure online service.

If you haven't already registered, why not do it now? It only takes a few minutes to get access to your policies and bonds whenever you want to.

Why use the OneFamily online service?

Once registered you can:

  • Check the value of your savings & investments at anytime
  • Ensure we hold your up to date information and update your details if necessary

Which policies and bonds are eligible for the OneFamily online service?

As this is just the first phase of the new OneFamily online service, the following products are eligible:

  • Over 50s Life Insurance
  • Term Life Insurance
  • Regular Premium Savings Plans
  • Single Premium Bonds

The OneFamily online service is safe and secure

Security Padlock

Secure login

Our online service is only available to customers who have an eligible policy and have registered security details with us. Every time you login, you must enter your username, 3 characters of your password and the answer to a security question before you can access your online service account.

Session Timeout


After ten minutes of inactivity you'll be automatically logged out. To continue using the OneFamily online service, simply login again.

NB: It is good practice to get into the habit of always logging out if you are leaving your PC unattended to prevent unauthorised access.

Last login date

Last login date and time

As an extra security measure every time you successfully login to the online service the date and time is automatically logged and will be displayed when you next login.

Security certificate

Security certificates

Any page on any OneFamily website that collects or displays personal information is held within a secure area. You can tell if you are on a secure page when you see a yellow padlock on the screen.

How do I register?

Registering is easy, and should only take a few minutes, all you need is your eligible OneFamily policy or bond number.

Remember, we're not just online

The OneFamily online service is in addition to our existing services. You can still contact a member of our UK based customer service team or write to us at our usual address. Contact us